Impératif are specialists in handling enquiries and information requests from existing or potential customers via a multitude of methods such as phone, email, live web chat, SMS and even via actively sweeping social network sites such as facebook and twitter.
We fully comprehend that these touch points with your existing or potential customers are an excellent opportunity to impress.
We are specialists in maximising the all important initial contact points between the manufacturer and the customer, ensuring the customer is provided with the accurate answer, recording all the right information, qualifying and passing these on to your sales people to ensure that your business benefits from such an important opportunity.
We utilise the most advanced technologies, such as ‘web to case’, sales lead automations, SMS, automated task population from phone IVR and specific knowledge banks to record and personalise interactions and maximise sales and data opportunities.